Welcome to Dog Carrier! At dog-carrier.co.uk, we protect your privacy and ensure a safe shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website.
1. Data Collected
We collect information to process your orders and improve our services. This includes:
- Your name, email address, phone number, and delivery address.
- Payment information to complete transactions securely.
- Data on how you use our website, such as IP addresses and browsing behaviour (via cookies).
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and deliver your orders.
- To communicate about your purchases or queries.
- To send promotional offers (only if you’ve subscribed to our newsletter).
- To improve our website and personalise your shopping experience
3. How We Protect Your Information
Your security is our priority. We use industry-standard measures to protect your data, including:
- SSL encryption for all sensitive information.
- Secure payment gateways for transactions.
- Limited access to customer data within our team.
4. Cookies
We use cookies to enhance your browsing experience. Cookies help us track website activity and remember your preferences. You can adjust cookie settings in your browser at any time.
5. Third-Party Services
We may share your information with third-party providers to process payments, deliver orders, or improve our website. These providers are required to keep your information secure and confidential.
6. Returns and Refunds Policy
We want you to be satisfied with your purchase. If you are not, here’s how our returns and refunds work:
- Eligibility for Returns:
Returns are accepted only if the product is unused and in its original packaging.
- Refund Process:
- Once the returned item is inspected, we will issue a refund within 7–10 working days.
- Refunds will be processed using the original payment method.
- How to Return:
- To initiate a return, contact us at shop@dog-carrier.co.uk with your order details.
- Refund Process:
7. Your Rights
As a UK customer, you have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your information.
- Opt out of marketing communications at any time.
We reserve the right to update this policy at any time. Please review it periodically for changes.