Term & Conditions
Welcome to Dog Carrier! These Terms and Conditions govern your use of our website dog-carrier.co.uk and outline the terms of purchase, delivery, returns, and other important details. By using our website, you agree to abide by these terms.
General Information
This website is owned and operated by Dog Carrier. Our products are available for customers in the United Kingdom. By placing an order, you confirm that you are at least 18 years old or have permission from a legal guardian.
Product Information
We strive to provide accurate descriptions and images of our products. Slight variations in colour or design may occur.
Pricing and Payment
All prices are listed in GBP (£) and include VAT where applicable. Payments must be made in full at checkout via secure payment methods.
Shipping and Delivery
Delivery is available across the United Kingdom. Standard delivery time is 2–3 working days. Imported items may take up to 8–10 working days. Delivery charges are calculated at checkout.
Returns and Refunds
Products can be returned if unused, in original packaging, and within 14 days of delivery. Refunds will be processed within 7–10 working days after we receive the returned item. Customised or damaged products are not eligible for return. Contact us at shop@dog-carrier.co.uk for assistance.
Order Cancellations
Orders can be cancelled within 24 hours if they haven’t been shipped. Contact shop@dog-carrier.co.uk to request a cancellation.
Your Responsibilities
You agree to use our website for lawful purposes only. Please ensure all details you provide, including delivery addresses and contact information, are accurate.
Intellectual Property
All content on this website, including text, images, and designs, is the property of Dog Carrier and protected by copyright law. Reproducing or distributing any content without permission is prohibited.
Liability
We are not responsible for delays or failures caused by events beyond our control, including strikes, natural disasters, or transportation issues.
Contact Information
For any questions or concerns, please email us at shop@dog-carrier.co.uk.